Frequently Asked Questions

Everything you need to know about shopping with Aurora.

What are your shipping rates and delivery times?

We offer standard shipping for a flat fee of $5.99, or free shipping on orders over $75. Delivery typically takes 3-5 business days depending on your location.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Returns Portal to start a request.

Which payment methods do you accept?

Aurora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the United Kingdom. We are working on expanding our delivery zones to more countries soon.

How can I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.