Returns & Exchanges

At Aurora, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Our streamlined process ensures that if a product doesn't meet your expectations, we will make it right quickly and efficiently.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is unused.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days.